TND
Employee
Assistive
Intelligence

QUESTION

How often do Guests arrive early and demand their room right away?

How often do Guests create a spill or mess somewhere on your property?

How often do Guest requests pile up creating a domino effect of delays?

According to Fast Company Magazine – Basex Research Study Such examples and more, create unseen costs in the BILLIONS to Hotels each year

Why haven’t Managers fixed this problem?

Because Hotel Managers never had a tool that let them know INSTANTLY, EVERYTHING that EVERY employee is doing at that EXACT moment, to figure out what WILL or WONT affect EFFICIENCY, SPEED, QUALITY, COST, TIME, and MORE.

UNTIL NOW
Meet a NEW kind of AI

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Real Example from
Luxury Resort Client

Step 1: Front Desk enters into Employee Automation software, that Room 2311 Requests Towels.

Step 2: Hotel Switchboard Employee sees the request and communicates it to the Housekeeping Supervisor whom then goes to find the housekeeper responsible for that Room.

Step 3: Supervisor relays Request to Housekeeper responsible for that Room today.

Step 4: Housekeeper receives Request, while cleaning room 1902, and stops her cleaning of the current room, so that she can then take the Towels to Room 2311.

Step 5: Housekeeper goes to elevator and waits till elevator arrives.

Step 6: Housekeeper gets off on 23rd floor and heads to room 2311.

Step 7: Housekeeper reaches room 2311, and gives Guest the towels.

Step 8: Housekeeper heads back to elevator and waits.

Step 9: Housekeeper rides elevator back to 19th floor.

Step 10: Housekeeper goes back to working on completing Room 1902.

Total COST to Hotel for this single incident = $15.42

Same Example with
Manager Request AI

Analyzes 37 Real-Time Factors of EACH Employee at that MOMENT including:

  • % of Current Task Completed
  • Weather Condition Influence
  • Distance to Request
  • Elevator Flow
  • Current Task Strain
  • Stress Level
  • Historical Data Analysis of Similar Request
  • Emotional Mood
  • Workload Today
  • Speed of Movement
  • Illness Probability
  • Lowest Cost of Labor
  • And MORE…
Total PROFIT to Hotel for this single incident = $7.05

Unlike Existing Employee Management & Task Automation technologies

sees the whole picture, and in Real-Time analyzes current & future Unseen Costs. Then gives Managers the most optimal solution to address any task, INSTANTLY.

EXAMPLE
Which Employee do you choose?

  • Employee
  • Manager
  • Guest

Manager needs to send towels to Guest.

Employee 1
Is 55% completed with current process.

Employee 2
Has received two requests from management in the past hour.

Employee 3
Is the FURTHEST distance to the Guest compared to the other 3 Employees.

Employee 4
Has high level of stress over the past hour.

Even if the Manager knew all the information above, could they pick the Optimal Employee for this Request?

Why ELROY choose Employee 3?

Employee 1
ELROY does not choose this Employee because they are too far into their current process and too early from completing their current process.

Employee 2
Workflow Interruptions cost US Companies $588 Billion per year. With already two Workflow interruptions in the past hour, ELROY feels that this Employee will likely increase stress, reduce quality of service, and negatively effect the rest of the days work processes for that specific Employee.

Employee 3
ELROY
predicts Elevator Flow and sees the wait time for this Employee is less than the wait time for any of the other three Employees, even considering distance and speed.

Employee 4
ELROY understands that everyone has a bad day, but high stress generates negative mood. Emotional Contagion can subliminally affect the Guest, even with less than 30 seconds of contact, making the Guest feel negative towards the Employee and the Hotel.

How it ECONOMICALLY benefits a Hotel?

In Real-Time    Analyzes 37 Factors that:
  • Reduces Cost of Employee Turn Over
  • Reduces Cost of Quality Degradation
  • Reduces Cost of Maintenance
  • Reduces Over Staffing Costs
  • Increases Sales Revenues
  • Increases Room Rate Revenues
  • Increases Upselling Revenues
  • Increases Guest Positivity Index